IT support dashboard
A centralised dashboard to monitor in realtime support tickets and progress.
User base: <100
- Complexity: Low
- Timeline: 3 Months
- Specialists: 2
Industry: Information & Technology
IT support dashboard
A centralised dashboard to monitor support tickets and progress in real-time.
⚙ User Base
<100
⚙ Complexity
Low
⚙ Timeline
3 Months
⚙ Specialists
2
⚙ Industry
Information & Technology
User Base
<100
Complexity
Low
Timeline
3 Months
Specialists
2
Industry
Information & Technology
Requirement
Our hardware specialist client engaged us to build a centralised dashboard to monitor support tickets and progress in real-time. In addition, they required integration with several systems to achieve a common view of data and progress.
Solution
We designed a web portal to display key support metrics onto large-screen monitors. Part of the design was the interfacing, integration and processing of multiple streams of data to provide a unified view of a support ticket. This view was then processed into BI-styled metrics and displayed as cards on the dashboard.
Tech
- HTML 5.0
- Javascript
- MVC, Razor
- C#
- .Net
- SQL Server
- IIS
- Windows Servers (private cloud)
