Disability plan management

An end-to-end platform to assist families with their disability planning, requests and payments.

Timeline: 2 Year+

Specialists: 8

Complexity: High




Project type:

Cloud platform and Mobile app

User base:



Managing care for loved ones, especially in the context of navigating complex government disability plans, spending authorisations, and budgeting of allocated funds, can be quite challenging. A specialist in innovative disability planning and management approached us to develop a “next-generation” platform for planning and managing disability plans.

This platform was intended to replace their outdated system, which could no longer support the increasing volume of users, and importantly, to enhance the system’s capabilities. The goal was to streamline processes for their staff, coordinators, providers, and clients, ensuring immediate access to plan details and enabling self-service.


Due to the project’s extensive scope, we divided it into several phases, each with specific commercial objectives that had to be achieved before progressing to the next phase.

In Phase 1, our focus was on creating a robust administrative framework to enable staff to efficiently manage workflows, plan administration, invoice tracking, and banking related to all activities of clients, coordinators, and providers.

Phase 2 expanded the system’s functionality by introducing a mobile application for coordinators and clients, facilitating access to and self-service of claim requests, detailed plan information, and spending authorisations.

Plans for Phases 3 and 4 are underway, aiming to further augment the mobile app’s capabilities to include features for providers and to offer a subscription model for other planners wishing to leverage the platform.

Client feedback

“We have used iMSX for a number of software developments over the last few years and will continue to use them! The quality of their deliverables is exceptional and their service is always friendly and efficient. Highly recommend them for commercial software and App development! They make creating software easy and achievable! I can’t thank them enough!”
- Jude McColm (CEO)

Key technology used