Health Triage Quality Assurance Platform
Improving triage quality and audit visibility through a purpose-built quality assurance platform for emergency departments.
The Challenge for NSW Health
The emergency department at Prince of Wales Hospital needed a more efficient and reliable way to manage triage quality audits in a busy clinical environment. Manual processes, disconnected records, and limited visibility made it difficult to run audits consistently, track reviewer activity, and understand how triage decisions were being made. Without a structured system, accountability gaps emerged, and reporting on triage accuracy, consistency, and trends over time was time-consuming and incomplete.
The Solution
iMSX delivered a purpose-built triage quality audit solution that centralised the audit process in one secure environment. It supports the key stages of the workflow, from data intake and audit review through to case management and reporting, giving auditors and administrators a more practical and controlled way to manage audit activity. This gave the team clearer visibility across completed audits and better insight into audit outcomes and triage performance over time.
Triage Flow Analytics
"It has made a real difference for our team, helping us take a more consistent approach to triage decisions and serving as a valuable tool for nurse education. iMSX understood what we needed and worked closely with us to fine-tune the right solution."
Project Overview
- Centralised triage audit workflow
- Clearer reporting on triage quality and trends
- Better oversight of completed audits and flagged cases
- Supported more consistent triage decision-making